Emergency Contact Information

Safety is a top priority at UPC. As an international student in BC, it is important to know how to contact emergency services and access support when needed. Below is a guide to essential emergency contact information.

Emergency Services (911)

Call 911 for police, fire, or medical emergencies.
Available 24/7 across Canada.
Free to call from any phone, including mobile phones and payphones.
 
Provide your location and nature of the emergency when calling.
Visit BC Emergency Health Services When to Call 9-1-1 website to learn more about the examples and procedures of calling 911.
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Non-Emergency Contacts

Police Non-Emergency: For reporting crimes that are not urgent (theft, lost items, noise complaints).
Richmond RCMP: 604-278-1212
Vancouver Police: 604-717-3321
Burnaby RCMP: 604-646-9999
 
Health and Medical Assistance
In Canada, you can visit a walk-in clinic for your health issues. If you do not have MSP, you can still see a doctor, but you will have to pay for the visit. That is why having health insurance is important.
To find a clinic near you, search online. Hospitals in Canada are only for emergencies. If you have a broken bone, a serious injury, severe pain, or a serious illness, you can go to the hospital. You can also look online for the nearest hospital or call 911 in an emergency.

When visiting a hospital, bring:
Your study permit and passport
Proof of medical insurance (BC Service Card [MSP card] or private insurance card​)
If you are sick or injured and do not know what to do, call HealthLink BC at 811 to speak with a nurse anytime, day or night.

811 – HealthLink BC: Speak with a registered nurse for non-emergency health concerns. (Translation services are available in over 130 languages.)
Poison Control Centre: Call 1-800-567-8911 or 604-682-5050, 24/7 assistance for poisoning or overdose concern. (Telephone interpreting in over 150 languages available)

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Mental Health & Crisis Support

Here2Talk: Free mental health support for BC post-secondary students. Call 1-877-857-3397, 604-642-5212 or visit here2talk.ca.
Crisis Centre BC: A non-profit, volunteer organization committed to helping people help themselves and others deal with crisis and provide immediate support for emotional distress.
Having thoughts of suicide? Call or text 988.
Experiencing a mental health crisis?
Call 310-6789 or visit crisiscentre.bc.ca.
 

UPC Student Support Services

If you need assistance with safety concerns, housing issues, or personal support, contact UPC Student Support Services.
Phone: 604-736-2378， 778-776-134
Email: info.upccollege@gmail.com
Office Hours: Monday–Friday, 9 AM – 5 PM
 
Stay informed and prepared to ensure a safe and positive experience in British Columbia!




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