Medical Office Assistant


You will Learn 
  • Professional communication
  • Health care terminology
  • Safety in a health care environment
  • Professionalism and ethics
  • Problem solving, critical thinking, decision making
  • Information literacy and medical transcription
  • Quality management in a health care environment
  • Patient records management and medical billing
  • Physician assistance and clinical procedures
  • Chronic disease management protocols
  • Medical and business computer applications
  • Word processing and data management
  • Keyboarding skills

You will expect
  • Lectures, seminars, and demonstrations
  • Group work and student presentations
  • Case simulations, exercises, and role practice
  • Computer lab work
  • Written exams
  • Quizzes
  • Assignments
  • Journal writing
  • Three-week practicum experience

Admission requirements 
  • Grade 12 graduation, or equivalent 
  • English 12  or English language proficiency, or equivalent
  • An immunization record showing a current influenza vaccination
  • Criminal Record Check (CRC)

Recommended Characteristics
  • · Ability to deal with clients, colleagues, and staff in a tactful and courteous manner
  • · Personal hygiene, grooming, and appearance acceptable to a medical environment
  • · High standard of honesty, integrity, and professionalism
  • · Ability to maintain confidentiality
  • · Good hearing and vision in order to be able to interpret medical dictation
  • · Attention to detail, accuracy, patience, and ability to work well under pressure
  • · Good command of written and spoken English
  • · Ability to organize, problem-solve, and set priorities
  • · Good human relation skills
  • · Ability to work effectively in a team environment
  • · Basic computer literacy


  1. Medical Adm Procedures
  2. Medical Terminology for MOA 1
  3. Medical Speed & Accuracy 1
  4. Medical Terminology for MOA 2
  5. E-Communications Management
  6. Med Speed & Accuracy for MOA 2
  7. Medical Documentation
  8. Medical Transcription for MOA
  9. Medical Billing 
  10. Clinical Procedures
  11. Practicum

Marking Scheme
Most classes will have two exams; each will be counted at least 30% toward the final grade. For some classes, there will be case studies, term projects, presentations, etc. in general, class attendance will be 5%, HW assignments will be 10%, two exams at 60%, Presentation, Participation, and Term project will be counted at 25%. For details, please refer to individual syllabus for each class.

Contact Us

Call us: Phone: +1 604-736-2378
United Pacific College
#2380-2385 8888 Odlin Cre
Richmond BC
Canada V6X 3Z8
Or send us an email E-mail: